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Booking information

Good to know! Familiarise yourself with our general information to ensure a seamless booking procedure.

The following conditions apply to the 2020/21 winter season:

Free cancellation up to 2 weeks before arrival.
After that we charge 90% of the total price.

Winter Code Vorarlberg:

Vorarlberg has made a Covid-19 cancellation insurance for all guest bookings in the 2020/21 winter season. The insurance pays full compensation for cancellations before the start of the trip.
It applies in the event of Covid 19 disease or an officially ordered quarantine for guests or their family members in the same household. The only requirement is a cancellation invoice from the accommodation and a positive Covid-19 test or a quarantine notice.

This Covid-19 cancellation insurance applies automatically to all existing and future bookings in the 2020/21 winter season. No action on the part of the guest or company is necessary for the insurance cover to be valid.

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Child reductions:

For children of up to 3 years of age occupying a cot, we charge € 9.00 per night.
From summer season 2021 we charge € 9.00 per night.

Children of 4 years of age and over, and each additional person occupying an extra bed, receive a discount of 50% (as the 3rd person in a double room or the 2nd person in a single room).

Arrivals:

Your room or apartment will be available from 14.00 on the day of arrival. Guests wishing to make the most of their first day can enjoy our breakfast buffet at a price of € 16.00 per adult.

We regret that we are unable to guarantee a particular room number or floor.

Late arrivals:

If you are planning to arrive later than 18.00, please phone to let us know. The full room or apartment price will be charged in the case of delayed arrivals.

Departures:

In the case of premature departures the room rate minus the cost of breakfast will be charged; in the case of apartments the full rate is payable. Guests are requested to vacate their rooms or apartments by 10.00 on the day of departure. 

Short stay supplement:

For apartment stays of less than 4 nights, an end-of-stay cleaning charge of € 35.00 - € 70.00 is payable, depending on the size of the apartment. For bed and breakfast guests a short stay supplement of € 5.00 - € 10.00 is payable, depending on the season.

Payment:

We accept payments by cash or EC debit card.
We also accept VISA and MasterCard. If you wish, you can naturally transfer the full amount in advance.

Cancellation charges:

For reservations from May 2021, our usual cancellation conditions apply:

  • up to 2 months before the planned arrival date bookings may be cancelled without charge
  • up to 1 month before the planned arrival date 30% of the total booking price is payable
  • up to 1 week before the planned arrival date 70% of the total booking price is payable
  • in the final week leading up to the planned arrival date 90% of the total booking price is payable

Cancellation insurance:

We strongly recommend that guests take out a cancellation insurance policy: www.europaeische.at

General terms and conditions
This reservation agreement is – with the exception of some variations in the following – generally underpinned by the hotel agreement provisions of the Austrian Hotelier Association (ÖHVB), which are an integrated component of these T&Cs.

Restricted use of facilities for any reason, but in particular due to governmental requirements in the hotel or general statutory instructions (e.g., obligation to wear a mask, limited table occupancy, limited capacity and restricted access to spa area, etc.) is not a contractual deviation from the agreed services and is therefore in no way the basis for claims to a reduction of the agreed price.

Third-party service offers (e.g., mountain railways, etc.) are not covered by the contract. We are not responsible for the availability of these services. Limited availability options or the complete discontinuation of these services, either before or after booking the arrangement, are unfortunately no exception to our cancellation conditions.

If we are unable to perform our services due to closure of the hotel, there will be no cancellation fees. All other limitations (travel restrictions, behaviour regulations, protective measures, etc.) on compliant service provision on our part are no grounds for free cancellation.

Booking confirmation:

In order to confirm your booking please transfer a deposit, amounting to 30% of the total cost of the holiday, to the relevant bank account as set out below:

Bank details for Hotel Elisabeth:
IBAN: AT66 2060 3000 0202 6920   BIC: SPEGAT21XXX

Bank details for Schrannenhof, Zündel and Hermann holiday cottages:
IBAN: AT88 2060 3000 0202 6912   BIC: SPEGAT21XXX

A confirmation will be sent as soon as your deposit has been received.

We charge € 16.00 per dog and day / € 18.00 from summer season 2021
other pets are allowed by prior arrangement.
Maximum of 1 pet per room – extra animals only by prior arrangement.

We accept no liability for errors or printing mistakes!

Booking information for guests of Hotel Elisabeth

Included in the price:

  • Generous buffet breakfast featuring local produce from our own farm and others in the vicinity: natural or fruit yoghurt, fresh milk from our own cows; home-made muesli and curd cheese spread; butter from Schoppernau alpine dairy; a selection of speciality sausages and cheeses; eggs from Henriette and her friends, and lots of other tasty treats…
  • Use of the wellness complex with sauna, Jacuzzi, infrared heat cabin and panoramic relaxation room
  • Tea bar in the wellness complex
  • Free Wifi in all rooms, the breakfast room and the lounge
  • Spa bag with a fluffy bathrobe, bath towels and slippers in your room
  • Use of the hotel’s own car park
  • Parking facilities for bicycles and mountain bikes
  • Heated shoe drier and ski room
  • All rooms are non-smoking
  • Fresh mountain air, unspoilt nature, healthy spring water
  • Visits can be arranged to the Schoppernau biomass power plant which heats the hotel
  • Free Bregenzerwald Guest Card when staying 3 nights or more in summer
  • Winter Card included in the price for stays of 1 night or more in winter

Rooms  Direct online bookings

Booking information for guests of the Schrannenhof, Zündel and Hermann holiday cottages

Prices exclude the following services:

  • Breakfast buffet € 16.00
  • Breakfast buffet for children up to 10 years of age € 8.00
  • Bread roll delivery – charged according to the items ordered
  • Extra bed € 25.00 per night
  • Dog without food per night € 16.00 (€ 18.00 from summer season 2021)
  • The overnight prices do not include catering
  • End-of-stay cleaning not included for stays of less than 4 nights
  • (€ 35.00 - € 70.00 is payable, depending on the size of the apartment)

Apartment facilities

  • One parking space in the underground garage per apartment
  • All apartments offer the following facilities: electric cooker, dishwasher, refrigerator, coffee machine, electric kettle, crockery; some apartments also have an oven, microwave and fridge/freezer.
  • Satellite TV, free Wifi and telephone in the apartment
  • Bed linen and towels provided
  • All apartments have balcony or terrace
  • Heated ski and boot room
  • Free Bregenzerwald Guest Card when staying 3 nights or more in summer
  • Winter Card included in the price for stays of 1 night or more in winter
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